Privacy Policy

Introduction

At TAN-DELUXE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, contact us, or interact with our online store.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

This website is operated by TAN-DELUXE.

For privacy-related questions, you can contact us at: tan.deluxxe@gmail.com.

2. Information We Collect

We may collect the following types of personal information:

Personal details

This may include your name, email address, phone number, billing address, shipping address, and account details.

Order and payment information

When you place an order, we collect information needed to process and deliver your purchase. Payment details are handled securely by our payment providers. We do not intentionally store your full card details on our website.

Account information

If you create an account, we may store your login details, order history, saved addresses, and account preferences.

Contact information

If you contact us by email, form, or social media, we may collect your name, contact details, and message content so we can respond to you.

Website usage information

We may collect technical and usage information such as your IP address, browser type, device information, pages visited, time spent on the website, referral source, and interactions with our website.

Marketing and communication information

If you subscribe to emails, offers, newsletters, or marketing updates, we may collect your email address and communication preferences.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Manage payments, refunds, returns, and customer service requests
• Create and manage customer accounts
• Respond to enquiries and support requests
• Send order confirmations, delivery updates, and service messages
• Improve our website, products, and customer experience
• Prevent fraud, misuse, and security issues
• Send marketing emails, offers, or updates where you have agreed to receive them
• Comply with legal, tax, accounting, and regulatory obligations

4. Our Lawful Basis for Using Your Information

We only use your personal information where we have a lawful reason to do so. These may include:

Contract

We use your information to process and fulfil your order, deliver products, manage your account, and provide customer service.

Legal obligation

We may need to keep certain information for tax, accounting, business, or legal compliance.

Legitimate interests

We may use information to improve our website, prevent fraud, secure our services, manage customer relationships, and understand how our website is used.

Consent

We use consent for activities such as email marketing or non-essential cookies where consent is required. You can withdraw consent at any time.

5. Payments

Payments made through our website are processed by secure third-party payment providers. These providers may collect and process your payment information in accordance with their own privacy policies and security standards.

We do not intentionally store your full debit or credit card information on our website.

6. Marketing Emails

If you choose to receive marketing emails from us, we may send you updates about products, offers, promotions, and news from TAN-DELUXE.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website work properly, improve performance, remember preferences, analyse website traffic, and support marketing or advertising features.

Some cookies are necessary for the website to function, such as cart, checkout, account login, and security cookies. Other cookies, such as analytics or marketing cookies, may require your consent.

You can control or disable cookies through your browser settings or through any cookie settings available on our website.

8. Sharing Your Information

We may share your personal information with trusted third parties where necessary to run our business and provide our services, including:

• Payment processors
• Delivery and shipping providers
• Website hosting providers
• Email and marketing service providers
• Analytics and advertising providers
• Customer support tools
• Professional advisers, such as accountants or legal advisers
• Authorities or regulators where required by law

We only share information where necessary and expect third parties to protect your information appropriately.

9. International Transfers

Some of our service providers may process data outside the United Kingdom or the European Economic Area. Where this happens, we take steps to ensure your personal information is protected in line with applicable data protection laws.

10. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes described in this Privacy Policy.

For example, we may keep order and transaction records for legal, tax, accounting, and business purposes. Customer support messages may be kept for as long as needed to resolve enquiries and maintain service records. Marketing information is kept until you unsubscribe or ask us to remove it.

When information is no longer needed, we will delete it or anonymise it where appropriate.

11. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or online system can be guaranteed to be completely secure. You are responsible for keeping your account login details safe and should contact us if you believe your account has been accessed without permission.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent where we rely on consent
• Complain to a data protection authority

To exercise your rights, please contact us at tan.deluxxe@gmail.com.

We may need to verify your identity before responding to your request.

13. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, social media pages, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page with a new “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TAN-DELUXE
Email: tan.deluxxe@gmail.com