Shipping Policy

Introduction

At TAN-DELUXE, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Please read this policy carefully before placing your order. By placing an order through our website, you agree to the shipping terms outlined below.

1. Order Processing

Once your order has been placed, we will begin processing it as soon as possible. Orders are usually processed within 1–3 business days, excluding weekends, bank holidays, and busy promotional periods.

During high-demand periods, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to contact you.

2. Shipping Locations

We currently ship to the locations available at checkout. If your country or region is not available during checkout, we may not currently offer delivery to that location.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order. The final shipping cost may depend on your delivery location, order value, selected shipping method, and any active promotions.

4. Estimated Delivery Times

Estimated delivery times will depend on your location and the shipping method selected at checkout.

As a general guide:

• UK orders: Usually delivered within 2–5 business days after dispatch.
• International orders: Delivery times may vary depending on destination, customs, and courier services.

Please note that delivery times are estimates only and are not guaranteed.

5. Order Tracking

Where tracking is available, tracking details may be sent to the email address provided at checkout once your order has been dispatched.

If you have not received tracking information and would like an update, please contact us at tan.deluxxe@gmail.com.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. TAN-DELUXE is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to help, but we cannot guarantee changes can be made once the order has been processed or dispatched.

7. Missed Deliveries and Returned Parcels

If a parcel is returned to us due to missed delivery, refusal, incorrect address, or failure to collect from the courier, we may contact you to arrange redelivery.

Additional delivery charges may apply for redelivery. If a refund is requested, original shipping costs may not be refundable.

8. Lost, Delayed, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at tan.deluxxe@gmail.com.

For damaged items, please include your order number, photos of the damaged item, packaging, and any relevant delivery information so we can review the issue.

9. Customs, Duties, and Import Fees

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s rules. These charges are the responsibility of the customer and are not included in our product or shipping prices unless clearly stated at checkout.

TAN-DELUXE is not responsible for delays caused by customs checks or import procedures.

10. Order Not Received

If your order has not arrived within the expected timeframe, please check your tracking information first, where available.

If you still need help, contact us with your order number and delivery details so we can look into it.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

TAN-DELUXE
Email: tan.deluxxe@gmail.com