Return and Refund Policy
Return & Refund Policy – Tan-Deluxe (UK)
Effective Date: 01/01/2025
Website: www.tan-deluxe.com
We want you to be happy with your purchase. Please read our return and refund policy below, in line with UK consumer rights.
1. Returns Eligibility :
- The item is unused, unopened, and in its original condition.
- You contact us within the 14-day period to request a return.
We do not accept returns on used or opened cosmetics for hygiene reasons.
2. How to Return
To request a return, please email us at:
Include your order number and reason for return. We’ll provide return instructions.
3. Return Costs
- You are responsible for return postage costs (unless the item is faulty or incorrect).
- We recommend using a tracked delivery service, as we’re not responsible for lost returns.
4. Refunds
- Once we receive and inspect your return, we’ll process your refund within 5–10 working days.
- Refunds will be issued to your original payment method.
- Original delivery charges are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or full refund.